Overview

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, have received the last goods.

Return Period

The return period starts from the day you or a third party, other than the carrier, designated by you, receives the last item in your order.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our customer service team within the fourteen-day return period and inform them about your decision to return the product.

2. Pack the item securely in its original packaging (if available) to ensure safe transportation.

Include a copy of the purchase receipt or order confirmation in the return package.

3. Ship the package back to us using a reliable courier service or postal service. The return shipping costs will be your responsibility unless the return is due to a defective or incorrect item.

 

Need help?

Contact us at service@youandmejewellery.com for questions related to refunds and returns.